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Accounts, Payouts & Bonuses

1.    Registration

The use of the Palpite Na Rede website is only permitted for persons over 18 years of age and is expressly prohibited for persons under 18 years of age. Palpite Na Rede may require the user to have identity documents or proof of residence to confirm their majority.

It is at the discretion of Palpite Na Rede to block or not pay any type of prizes or bonuses if the user is under 18 years of age or if another player places bets on behalf of a player under 18 years of age.

All information provided by the user upon registration must be accurate, complete and valid. Otherwise, Palpite Na Rede may choose to request documents again, block or cancel the account, whatever it deems appropriate.

Each user is responsible for their own login, password and use of their account. Palpite Na Rede does not have a list of usernames and passwords. If a user loses, forgets or for some other reason is unable to access the system, Palpite Na Rede will not be responsible, but may suggest that the customer recover their password. If a user shares their access data with others, the account owner will be responsible for their actions and consequences. Palpite Na Rede is not responsible for possible damages

Palpite Na Rede reserves the right to modify the login or username chosen by the user if it was considered inappropriate.

Each customer will be able to open only one account. Palpite Na Rede does not allow the registration of more than one account per player. In order to maintain the security, reliability and transparency of the site, Palpite Na Rede reserves the right to question and reject multiple records of the same player, whether or not they originate from the same address, IP or computer. If there is a suspicion that a user has multiple records, Palpite Na Rede may request the sending of a copy of the documents to verify the information of the records in question. The Online Hunch will determine which documents will be requested, depending on the information of the user's country of residence.

During the verification process of the registration information, the analyzed accounts may be blocked, as well as the benefits of the website (among others: payment method bonuses and promotions, early release, etc.). To preserve the security of our users and prevent fraudulent conduct, Palpite Na Rede may request the user to copy his/her identity documents, proof of residence, proof of payment or credit card at any time.

2.    Account Closing

Palpite Na Rede reserves the right to close any account it deems suspicious, without prior notice.
 
If the user wishes to close their account of their own free will, they must send an email to [email protected], informing the reason and the details of the account to be closed: full name, address and number.

Palpite Na Rede strictly respects the responsible gaming policy. If insane behavior is detected that is not compatible with this policy, the account may be canceled or preventive measures taken.

The user accepts that, even after closing his account, the information shared with Palpite Na Rede will remain in its database.

3.    Welcome Bonus

Bonuses for promotions that do not require a deposit can only be received once per user and will be credited exclusively after receiving a welcome call. To receive bonuses for getting to know the site, it is essential to have the minimum data required, complete and valid in the registration information.

The purpose of these promotions is for new users to get to know the site and experience the games. Credits corresponding to these bonuses cannot be withdrawn.

Welcome Bonuses are credited in only one area. It is not possible to split or change the bonus area.

Once the first deposit is made, the user loses any balance that has been generated in his/her bonus account for getting to know the site.

Bonuses must be claimed during the validity period according to the conditions of validity of the promotion or offer. No bonuses corresponding to expired promotions or previous periods will be credited.

Welcome Bonuses do not count as deposits.

4.    Promotional Bonuses

To receive a bonus – whatever its modality – the user must have registered and validated a CPF in their account. If any information associated with the account is missing or it is not valid for the Palpite Na Rede, the user must contact online support through [email protected] and provide the correct information.

Bonuses are calculated according to the promotion active on the website and area at the time the deposit is cleared.

Bonuses will always be credited to the user's balance in the area of the website where they were generated. It is not allowed to split the bonus balance in more than one area.

Deposit bonuses must be requested at the time of the deposit, before starting to use the credits. Once the user starts to play the deposited balance, he loses the right to receive the corresponding bonus.
 
If a user chooses not to receive a bonus on the value of a deposit made, he will lose the right to receive it also later.

Once the bonus has been given, it will not be possible to modify or withdraw it. Bonuses can only and exclusively be removed if they have been released automatically and the user explicitly expresses not wanting the same. In this case, the user must send an email for [email protected] and request the bonus withdrawal before using the balance credited to your account.

A minimum deposit amount will be established for each promotion to participate and obtain the benefits. This amount will be specified in the rules of each promotion, and if not specified, the minimum deposit amount of R$50 will always be considered.

The value of promotional bonuses is non-redeemable. Only credits earned using promotional bonuses can be redeemed, as long as the rollover rule is met. Bingo room only: the bonus amount will be deleted from the account when cashing out.

Promotional bonuses have specific rollover rules. It is essential to comply with them in order to make any withdrawal. See item 10 for more information on rollover.

If in a promotion the rollover conditions are not specified in the rules, it will be x10.

Promotions are not cumulative. If the user is eligible for more than one promotion, he must choose only one at the time of receiving his bonus.

5.    Financial Policy


Palpite Na Rede reserves the right to change its financial policies at any time and without prior notice.

Transfers between areas or between players on the site are not allowed.

6.    Deposits

The minimum deposit amount on the website is R$50 or equivalent in the account currency. Credits deposited are valid for a period of 3 (three) months.

If any method, by mistake or otherwise, enables a deposit of less than R$50 – or its equivalent in the account currency – it will not be considered valid to comply with the withdrawal rules.

To make any deposit, the user must choose the area of the site in which he wishes to have the credit available. The options are: Video Bingo, Bingo Room or Casino, Video Bingo Mobile and Casino Mobile.

When making a deposit, the supporting documents requested by Palpite Na Rede must be presented, so that said transaction can be identified.

Palpite Na Rede uses financial intermediaries to carry out transactions with the required security. Each payment processor sets its deadlines and rules for transactions. Palpite
 
Na Rede is not responsible for these deadlines and rules or for any delay that may be generated during this process.

Palpite Na Rede may release credits in advance for some payment processors, following the procedure established by the service provider. At any time during the analysis and validation process, Palpite Na Rede may ask the user for a copy of identity documents, proof of residence, proof of payment or credit card. The early release of credit has an individual limit value, calculated by the system based on the flow of deposits and on the user's financial and behavioral history.

The release limit value cannot be changed manually. If you want to increase this limit, the user must send an email with the request to [email protected]

Palpite Na Rede is not responsible for the decisions of payment processors. The provider may not enable the service for some users if it so wishes, and Palpite Na Rede will not be able to intervene in these decisions.

If a user has outstanding payments, any income generated – regardless of its origin or destination – after debt consolidation will be accounted for in order to settle the outstanding payment for the longest period.

Deposits identified or suspected of any type of fraud will not be accepted, or even reversed. All earnings from this type of procedure will be canceled unconditionally, and the user's account may suffer restrictions and even cancellation.

For deposits made with credit cards the description GS HORSETACK will be shown on the user's credit card statement. This description may change, in any case you have any questions about your purchase, please contact [email protected]

7.    Withdraw

To make any withdrawal, the user must send a legible copy of the documents requested by Palpite Na Rede. The documents required will depend on the user's country of residence and will be: an identity document and a proof of residence.

It is necessary to verify that all data provided (document numbers and bank account information) are complete and correct, to avoid delays in the payment of redemptions. The company is not responsible for any delay in the payment of a ransom if it is linked to faults or errors in the user's personal or banking information.

To request any withdraw in the account, the user must have made at least 1 (one) deposit - single - minimum of R$50 (in the last 30 days) in the area where the withdraw was requested, and this amount must have been wagered by the at least once. If the user does not comply with the rollover rule for the amount of their deposit, a 30% penalty will be applied on the amount not yet wagered of all requested redemptions. This amount will be withheld due to processing costs.

For withdrawals in the sports area, the user must have wagered at least once the total amount deposited, otherwise he will have a 30% discount on the amount not wagered.
 
If any method, by mistake, enables the making of a deposit of less than R$50 – or its equivalent in the account currency – this will not be considered valid by Palpite Na Rede and the withdrawal request may be denied.

Palpite Na Rede uses financial intermediaries to carry out transactions with the required security. Each payment processor sets its deadlines and rules for transactions. Palpite Na Rede is not responsible for these deadlines and rules or for any delay that may be generated during this process.

The form and procedure of a bailout is determined by Palpite Na Rede. Payment will be made by bank transfer exclusively through one of the authorized banks with which the site works, and which are authorized for the user's place of residence.

For those countries that do not have bank transfers enabled, payments will be made through Neteller. If the User's account has a currency other than US Dollars, the withdraw will be paid by converting at the rate of the day. The deadline is 30 working days, counting from the approval of the documents received by Palpite Na Rede.

Withdrawals will not be paid to third party accounts. Withdrawals will be confirmed and paid exclusively to the registered account holder.

Withdrawals eligible to be paid by bank transfer have a maximum delay of 4 working days, when the requested amount is up to R$5000. This period is counted from the approval of the documents received by Palpite Na Rede.

Withdrawals eligible to be paid by bank transfer have a maximum delay of 10 working days, when the requested amount is greater than R$5000. This period is counted from the approval of the documents received by Palpite Na Rede.

Palpite Na Rede uses verification software to analyze each user's account with each redemption request. If any fraudulent behavior or credits arising from system errors is detected, the account will be blocked and the redemption will not be carried out. Palpite Na Rede reserves the right to determine the measures it deems necessary to avoid such behavior.

The user agree that they will only request withdrawals from their account if all deposits have been correctly validated by Palpite Na Rede.

Any withdrawal may be canceled if there is an open (unbound) deposit in the account. Any withdrawal may be canceled if it is less than or equal to 100, regardless of currency.

Bingo room only: when cashing out, the amount of promotional bonuses previously won will be withdrawn.

To request any withdrawal using the Neteller method, the user must have made at least 1 deposit per Neteller of the same amount as the withdrawal. The deposit must be made in the same area as the redemption and within the last 30 days. Palpite Na Rede uses financial intermediaries to carry out transactions with the required security. All withdrawals requested by Neteller underwent a prior analysis before authorization
 
8.    Rollover

Rollover requirement is a condition established by all online gambling sites. The rollover establishes the amount in credits that the user must wager, regardless of whether the credits are the product of a deposit or a promotional bonus. Credits earned for plays made with promotional bonuses cannot be redeemed until the total rollover value stipulated in the promotion rules is zeroed.

Some examples:

Example 1 Deposit $100 Earn a 100% bonus (rollover x3) on deposit = $100. The rollover to be fulfilled will be: R$600. (R$100 deposit + R$100 bonus) x3

Example 2 Deposit R$50 You get a 50% bonus (rollover x5) on the deposit = R$25 The rollover to fulfill will be: R$375. (R$50 deposit + R$25 bonus) x5

The minimum rollover for all those deposits that participate in any promotion is calculated by adding the deposited amount to the credited bonus and multiplying this result by the rollover number indicated in the promotion.

To redeem credits earned during plays made with bonus credits, the user must comply with the rollover rules applicable to each promotion.

Palpite Na Rede understands that if the balance is less than the minimum bet in the area, the rollover is automatically void. For this reason, the user must access the chat support and request that the pending rollover be removed.

Bets placed on table games in the Casino and Casino Live section will not be counted in the calculation of the rollover to be carried out by each user and, therefore, these bets will not serve neither to fulfill the requirements necessary to carry out withdrawals nor to fulfill the promotion rules.

This rule applies to the following sections of the Casino area: Roulette, Baccarat, Blackjack and Poker. And it applies the following sections of the Live Casino area: Live Baccarat, Live Blackjack and Live Roulette.

The system will only count the amount wagered using bonus credits once the credits

Payment methods

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