Dispute Resolution Policy
If a Customer is not satisfied with how a bet has been settled, then the Customer should provide details of their grievance to our Customer Service Department via email at [email protected]
We shall use our reasonable endeavors to respond to queries of this nature within a few days (and in any event we intend to respond to all such queries within 28 days of receipt).
Disputes must be lodged within three (3) days from the date the wager in question has been decided. No claims will be honored after this period. The Customer is solely responsible for their Account transactions. Complaints/disputes have to be sent to [email protected]
and must be sent from the Customer's Registered Email Address.
In the event of a dispute arising between you and us our Customer Service Department will attempt to reach an agreed solution. Should our Customer Service Department be unable to reach an agreed solution with you, the matter will be escalated to our management in accordance with our Complaints Procedure (available upon request).
The Customer has the right to lodge a complaint with one of our licensing bodies should all efforts to resolve a dispute to the Customer's satisfaction have failed.
Customers being provided with the service from Palpite na Rede should, contact Curaçao Internet Gaming Association and/or the Department of Judicial Affairs of Curaçao.